
Troubleshooting
41
Troubleshooting
Before calling the Service department, read the following information to determine the possible cause of a malfunction.
Malfunction Cause Solution
No power Mains cable not connected Connect the mains cable securely to the
socket
No current in the power socket Try using a different device at the socket
No image No ActiveX plug-in installed Install the ActiveX plug-in – see p. 14
HDD not working
HDD not installed correctly Install the HDD correctly – see p. 7
HDD defective or not system-compatible Replace with a recommended HDD
USB port not working Device not supported Connect a compatible USB medium
(USB 2.0)
USB hub being used Connect the USB medium directly
Network access not possible Network cable connection loose Connect the network cable
Network settings are incorrect (DHCP,
IP address, etc.)
Check the network configuration and
correct it if necessary – see p. 35
Recording not possible No drive present Connect a drive and declare it as a
storage drive
Sudden deactivation of the
device
Temperature inside the device is too high
Clean the device and remove any
obstructions from the ventilation area
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